Donegal Bay Holiday Homes, Portbeg
1. Your booking:
You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. The person making the booking herein, the party leader, is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue arrival, and if we do this we will tell you, and promptly refund any money you have paid us. You may not add to the party size stated on your booking form without prior consent from the owners. If you do so this is deemed as breaking the terms and conditions of the contract and your deposit will be affected.
2. Paying for your accommodation
A deposit of €100 of the booking price is payable by credit card at the time of booking. At this point your booking becomes binding and we will issue your booking form. The balance of the booking cost is due on arrival along with the damages deposit. We cannot accept credit/debit card payments for the breakage deposit.
3. Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as possible in. The booking deposit of €100 is non-refundable.
4 Changing the date of a booking; Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made
4. Cancellation of booking by us.
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.
5. Damage to property.
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.
6. Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
7. Heating oil.
Oil is not included in your stay. We aim to have the house warm on departure and during your stay. Please let us know if you would like the oil time increased.
April Sept €7.00 Per night
Oct to March €12.00 per night.
8. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.
10. During your stay;
You can arrive at your accommodation after 3 pm on the start date of your holiday and you must leave by 10 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation . You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.
NOISE: The house is in a residential area and we have a zero-tolerance policy on late-night noise. All outside music is prohibited in consideration of the neighbours. Please bear this in mind before making a booking. If these rules are not adhered to your deposit will be affected.
11. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Bins emptied into wheeliebins and bottles taken to bottle bank. Failure to meet this standard will result in a cleaning charge against your deposit.
14. Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable holiday ! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!