- What do I need to bring with me?
You need only bring extra towels with you (one towel per person is provided). All bed linen, crockery, tea towels, cutlery and glassware are supplied in the cottages. We can arrange travel cots and high chairs if required free of charge.
- What methods of payment do you accept?
We require a € 150 – €300 deposit . We accept cheque, electronic transfer or bank draft. Full instructions will be given over the phone or by email. The balance of payment is due 6 weeks prior to arrival.
- Where do we pick up the keys?
The keys can be collected at No 19 Portbeg which is situated on the first right turn coming into Portbeg. An approximate arrival time will be agreed prior to arrival and a phone call to the manager one hour before arrival will ensure that they are there to meet you on arrival
- Do you accept pets?
Apologies but unfortunately we don’t accept pets
- Is there WIFI access
We have WIFI access in 4 of our houses, please let us know that you require WIFI when booking and depending on availability, we will reserve one of our WIFI enabled houses.
- How far is the local beach, shop, pub and restaurant?
The Atlantic coast is less than 1minute walk from your doorstep, the nearest shop is a 5 minute walk and the pubs and restaurants are a 5-10 minute walk.
- How far are the local surf breaks?
The Atlantic coast line runs along the houses and here you can see Ireland’s most famous break “The Peak”. This wave is not for the faint hearted and is suited to experienced surfers. 5 minutes walk to the right of the houses is “Pampa” also a reef break. This wave is suited to experienced surfers and body boarders. “ Tullan Strand” the popular beach break for all surfers is about a 10 minute drive from the holiday homes
- Is there anything to do if the weather is not too good?
In each house there is a booklet with things to do in the local area and we are always on hand to help you with any queries you may have.
- Terms and Conditions
1. Your booking:
You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. The person making the booking herein, the party leader, is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue arrival, and if we do this we will tell you, and promptly refund any money you have paid us. You may not add to the party size stated on your booking form without prior consent from the owners. If you do so this is deemed as breaking the terms and conditions of the contract and your deposit will be affected.
2. Paying for your accommodation
A deposit of €100 of the booking price is payable by credit card at the time of booking. At this point your booking becomes binding and we will issue your booking form. The balance of the booking cost is due on arrival along with the damages deposit. We cannot accept credit/debit card payments for the breakage deposit.
3. Cancellation of booking by you
If you need to cancel your booking you must contact the Owners as soon as possible in. The booking deposit is non-refundable.
4 Changing the date of a booking; Your booking may not be normally moved from one date to another once made except at the discretion of the owners. If you wish to change the booking date you will have to cancel the original booking and the normal cancellation policy will prevail regardless of any subsequent booking made
5. Cancellation of booking by us.
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.
6. Damage to property.
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. These costs may be deducted from your deposit, but are not limited to that amount. You may be billed for the difference between this and the actual cost of the repairs. Note: Never use any chemical including stain devils on carpets, tell us about the problem and we will try to deal with it. However, damaged or irreparably stained carpets are always replaced. Repairs: No repairs of any kind to the property or contents must be attempted by you or your party. Any damage must be reported immediately to the owners.
7 Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
8. Heating oil.
Oil is included in your stay. We aim to have the house warm on departure and during your stay. Please let us know if you would like the oil time increased.
9. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.
10. During your stay;
You can arrive at your accommodation after 1 pm on the start date of your holiday and you must leave by 12 pm on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation . You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. You must allow the Owner or any representative of the Owner access to the property at any reasonable time during your stay.
NOISE: The house is in a residential area and we have a zero-tolerance policy on late-night noise. All outside music is prohibited in consideration of the neighbours. Please bear this in mind before making a booking. If these rules are not adhered to your deposit will be affected.
11. Pets:
Donegal Bay Holiday Homes has a strict No Pet policy which is non-negotiable. This is for health/allergy reasons. If a pet is found on the premises you will be required to remove it immediately and may be charged for specialist cleaning. We are however unable to guarantee a 100% allergen-free environment..
12. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Barbeque clean and fat-free. Bins emptied into wheeliebins and bottles taken to bottle bank. Wheelie bins must be put out on the road on Thursday evening. No loose bin bags to be left, bin men will not take them
Failure to meet this standard will result in a cleaning charge against your deposit.
Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable holiday ! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!
Yours Sincerely
Pat, Leo and the Team
